Returns & Exchanges

At Doki, we prioritize your satisfaction and the freshness of our products. Due to the perishable nature of our food items, we offer a 14-day window for returns or replacements on damaged or incorrect orders.

Return Process

• 1.
  Inspect Your Package

  Upon delivery, please immediately check your items for any signs of damage or discrepancies compared to your order confirmation.

• 2.
  Contact Support

  Email our team at support@doki.com with your order number and clear photos of the product and its packaging to initiate a claim.

• 3.
  Receive Approval

  Our quality assurance team will review your request within 48 hours to determine if a refund or a replacement shipment is appropriate.

• 4.
  Resolution Process

  Once approved, we will either issue a full refund to your original payment method or ship out a fresh replacement at no additional cost.